Built to Endure.
Backed when Tested.
“We don't build disposable gear. We stand behind every thread. If your gear fails during its mission, we'll restore it.”
Submit a Request
Log your structural issue using our interactive portal below. Focus on the failure point.
Ship Your Gear
Receive shipping instructions. Send the gear that's earned its scars back to our facility.
We Repair & Return
Our team restores structural integrity. Your gear ships back within 10-14 days. Stronger than before.
Initial Assessment
Log your technical data here. The work continues even when the fabric is tested.
Standard Returns
Our "No Gear Left Behind" guarantee means we'll repair any technical defect within the first 12 months. Non-defect returns are accepted within 30 days of delivery.
To be eligible for a return, your gear must be in the same condition you received it, unworn and unused, with all original validation tags attached.
Refund Timelines
Our repair center is located in Melbourne. We typically turn around items in 14 days. Don't wait to gear back up. Refunds are processed within 5-7 business days of gear survival at our facility. You'll receive progress updates via email.
Note: bKash/Nagad transaction fees may be deducted by the provider from the final refund amount.